In rare instances Jigsaw Explorer’s puzzle player might encounter an error caused by a bug in the browser, in a browser plug-in, or in the puzzle player program itself. In those instances the puzzle program automatically sends an error report to our Support personnel who then examine the report and use the information it contains to determine the cause of the error and apply a fix to the puzzle program if needed. The error report contains information such as computer operating system version, browser brand and version, and log information showing the type and code location of the error as well as information regarding the state of the puzzle program leading up to the error. The report also contains the computer’s IP address which helps Support determine if a group of error reports all came from a single device. Other than the IP address, the error report contains no information that could be considered personally identifying. Error reports are deleted once the error has been resolved. The data contained in the error reports is not shared with anyone outside of Jigsaw Explorer.
Updated: September 27, 2017