Support

If you discover any problems with the Jigsaw Explorer web site, or Jigsaw Explorer’s jigsaw puzzle program, please let us know by sending an e-mail to¬†. We are also interested in hearing any questions, comments, or suggestions you may have.

 

Having Trouble with Silverlight?

Windows PC: If you are experiencing problems trying to run or install Silverlight on a Windows PC then you probably have a broken Silverlight installation that needs to be removed. Check our Silverlight Eraser page for the solution.

Mac OS X Mavericks and above: OS X Mavericks introduced changes that can cause problems for Silverlight. If you are experiencing problems then the following steps should allow Silverlight to work properly in the Safari web browser:

  1. Go to www.microsoft.com/getsilverlight to ensure you have the latest version of Microsoft’s Silverlight web browser plug-in installed.
  2. In Safari, go to Safari Preferences > Advanced and disable setting “Stop plug-ins to save power”.
  3. In Safari, go to Safari Preferences > Security > Internet plug-ins > Manage web settings > Silverlight. Enable setting “Always allow” and enable setting “Run in unsafe mode” for jigsawexplorer.com.